Billing Terms and Conditions

This Payment Policy explains how payments are processed when shopping at Trektoria.

1. Accepted Payment Methods

At Trektoria, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

• American Express
• Bancontact
• Apple Pay
• Bancontact
• Diners Club
• Discover
• Google Pay
• Mastercard
• Shop Pay
• Visa

2. Payment Processing

• Payment must be completed at the time of checkout.
• Orders are not prepared or shipped until full payment is received.
• If your payment fails or is declined, the order will not be confirmed.
• Trektoria does not store card or banking details—payments are handled securely by our payment providers.

3. Pricing & Currency

• Prices may change without prior notice.
• All customs fees and taxes are paid. The price listed on the product page is the final price.
• Standard shipping is free on all orders.

4. Secure Payment Processing

To ensure safe and secure transactions:

• Trektoria uses SSL encryption across the entire website.
• All payments are processed via trusted and PCI-compliant payment gateways.
• We never store your card details or raw payment information on our servers.

5. Refunds & Chargebacks

• Refunds are issued in accordance with our Return and Refund Policy.
• If you encounter a billing error or unauthorised charge, please contact us first at support@trektoria.com so we can resolve the issue promptly.
• We recommend contacting us first so we can assist you and resolve the issue as quickly as possible.

6. Fraud Prevention

To protect our customers:

• Trektoria reserves the right to cancel or place a hold on any order suspected of fraud or unauthorised activity.
• Additional verification may be required for high-value or unusual orders.

7. Contact Us

Address: 57 Eldred Road, Liverpool, England, L16 8PA, United Kingdom
Email: support@trektoria.com
Phone: +447897034587

Trektoria is operated by NCO GLOBAL LTD.
Company Name: NCO GLOBAL LTD
Company Number: 16305534

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all emails within 1–2 business days.